Privacy Policy

Information We Collect and How We Use It

When we need to collect personally identifiable information from you to provide you with a particular service, we will ask you to voluntarily supply us with the information we need. For example, if you would like to make a reservation at one of our hotels, we will ask you for information such as name, address, telephone number, email address, credit card number, InnSuites Rewards number (if applicable) and room preference to process your reservation. We will use your email address to send a confirmation and, if necessary, might use the other information to contact you for help in processing the reservation. We will also use your email address to:

1. Send you a pre-arrival message summarizing your confirmation details and providing other information about the area and the hotel.

2. Notify you about special offers and promotions as described in the email section of this privacy statement.

3. Send you copies of your hotel bills when you request them.

4. Send you periodic satisfaction or market research surveys.

You can opt out of marketing emails at any time.

Reservations

The personally identifiable information you provide to us for making a reservation is made available to the applicable hotel for the purpose of meeting your reservation request. After making a reservation or completing your stay at an InnSuites hotel, unless you tell us otherwise, the information you provide will be used by us for marketing of InnSuites Hotels & Suites and other InnSuites products. InnSuites may use the services of third-party mail houses for the sole purpose of mailing materials.

Securing the Transmission and Storage of Information

We treat the information you provide to us as confidential information; it is, accordingly, subject to our company's security procedures and policies regarding protection and use of confidential information. When we ask you for credit card data, it is transferred over a Secured Sockets Layer (SSL) line, provided you are using a SSL enabled browser such as Microsoft Internet Explorer or Mozilla Firefox. We also use SSL on other pages where you would enter personally identifiable information. This ensures that your information is encrypted as it travels over the Internet. This secure mode is enabled before any such information is transmitted from your computer or web-enabled device. You will know you are in secure mode when the padlock or key icon in the lower right-hand or left-hand corner of the computer screen appears in the locked position. In addition, when accessing a secure server, the first characters of the site address will change from "http" to "https."

After information reaches InnSuites, it is stored on a secure server that resides behind firewalls designed to block unauthorized access from outside of InnSuites. Because laws applicable to personal information vary by country, our hotels or other business operations may put in place additional measures that vary depending on the applicable legal requirements. Information collected on the Web sites covered by this privacy statement is generally processed and stored in the United States.

Disclosure of Information to Third Parties

In addition to the travel-related services and required information sharing described directly above, InnSuites does use the services of third parties, such as market researchers,fulfillment houses, email service providers and mail houses that process mail for the InnSuites group of companies, persons authorized by you, as well as such entities and marketing companies that provide these services for the InnSuites group of companies. These parties are contractually prohibited from using personally identifiable information for any purpose other than for the purpose InnSuites specifies. We do provide non-personally identifiable information to certain service providers for their use on an aggregated basis for the purpose of performing their contractual obligations to us. We do not permit the sale or transfer of personally identifiable information to entities outside of the InnSuites family of companies and hotels and our third party service providers for any non-InnSuites use without your approval.

Emails about Special Offers and Promotions and Opt-Out

It is our intention to only send you email communications that will be useful to you and that you want to receive. When you make a reservation, or request a copy of your hotel bill via email and provide your email address, we will periodically contact you via email and provide information about special offers and promotions that may be of interest to you. These communications will relate to InnSuites offers. We typically use third party email service providers to send emails. These service providers are contractually prohibited from using your email address for any purpose other than to send InnSuites related email.

Every time you receive an email, you will be provided the choice to opt-out of future emails by following the instructions provided in the email. Please allow 10 business days for us to process your opt-out.

Changes to Your Privacy Rights

In the future, we may need to change this privacy statement. All changes will be made here so that you will always know what information we gather, how we might use that information and whether we will disclose it to anyone. This statement was last updated on October 31, 2008.